E-Alerts Frequently Asked Questions
What are eAlerts?
eAlerts are messages sent to you to notify you of certain transactions or events which happen on your account. Each eAlert can be sent to multiple emails or your mobile phone within minutes of the actual transaction or event.
How do I set up an eAlert?
Click the "eAlerts" option on the menu bar. Click the drop-down arrow to select which account you want to manage the alerts on, then click Manage Alerts. Under contact info check the box to accept email messages, click save. Click “My eAlerts” on the menu bar, Click Add New, click the drop-down arrow to select the alert to be added, complete all of the information needed, click save. Repeat for any additional alerts to be added.
eAlerts are coming from a phone number I don’t recognize?
Text/SMS eAlerts will be delivered from the phone number (850) 876-6008. eAlerts received via email will come from the address of firstname.lastname@example.org. It is recommended that you save, or whitelist, these contacts to ensure proper delivery.
What are the Default eAlert Settings?
Email Addresses and your mobile phone number can all be assigned as default values by defining your account's default eAlert Settings in the “Contact Info” tab. These default values will be prefilled each time you add a new eAlert to your account, making the process even quicker and easier.
Will all eAlerts I set up use my Default eAlert Settings automatically?
Once you define your default eAlert settings, any future eAlerts you add will have the default values you specify pre-filled wherever they are appropriate. You can overwrite these defaults on any eAlert at the time of addition if you'd like.
How can I change my eAlerts?
Click the "My Alerts" menu item then select the edit button to the right of the item you wish to change. This will bring up a form that will allow you to edit all the details for this eAlert. Click the "Save" button once you have completed your changes.
Can I change my Default eAlert Settings?
You can change your default eAlert settings at any time just like any other eAlert. Any changes made will not be automatically applied to eAlerts already defined on your account. These may be changed as needed.
How can I temporarily or permanently stop receiving eAlerts?
You can change your default eAlert settings at any time just like any other eAlert. Any changes made will not be automatically applied to eAlerts already defined on your account. These may be changed by editing each individual eAlert as needed.
How can I receive special alerts from the Credit Union?
Check the box on the Contact Info that says, “I accept important messages from the credit union via email concerning my account”. These may include special account information, such as delinquent notices, overdraft notices, and other important information from the Credit Union.
Can an eAlert be sent to my cellular phone?
Yes. Simply add your ten-digit cellular phone number to the alert.
When will I receive an eAlert?
eAlerts are received and sent as they are processed, typically within a few minutes of the transaction or event.
How soon after I set up an eAlert will I begin receiving them?
Immediately. eAlerts are processed and sent in real time within a few minutes of the transaction or event. You will not receive any eAlerts for transactions that occurred prior to when you set up the eAlert.
Can I see my past eAlerts?
Yes, all eAlerts sent for the last 90 days are kept. You can view them by using the "History" menu item at the top of the screen. Enter a date range in the "Start Date" and "End Date" boxes, and then click "Get History" to see your past eAlerts. You may also search for a specific transaction using the search box in the history shown.
What are the different eAlert types that I can sign up for?
This alert is sent for any check clearing your account or a specific check number clearing on your account. You can optionally choose to include only checks over a certain amount.
This alert is sent for any debit card transaction that posts to your account. You may optionally specify only debit card transactions over a certain amount.
This alert is sent for any credit card transaction that posts to your account. You may optionally specify only credit card transactions over a certain amount.
This alert is sent for any withdrawal posted from your account. You may optionally specify only withdrawals over a certain amount.
This alert is sent for any deposit posted to your account. You may optionally specify only deposits over a certain amount.
This alert is sent anytime a share balance falls below a threshold you set for the share. For instance, you could have an alert that is sent when the balance falls below $100. Note that until the balance rises above the threshold, you will not receive the alert again.
This alert is sent anytime a share balance is above a threshold you set for the share. For instance, you could have an alert that is sent when the balance is over $100. Note that until the balance falls below the threshold, you will not receive the alert again.
Nearing Credit Limit
This alert is sent once each day to advise that a line of credit balance is nearing or over the credit limit. A specific dollar amount can be entered (for instance, entering $100 would alert when it is within $100 of the credit limit) or set to zero which will alert when the credit limit is reached or exceeded.
This alert is sent when a loan advance is posted to a loan. You may optionally specify amounts over a certain amount.
Loan Payment Due
This alert notifies when you are a certain number of days away from a loan payment being due. Enter a specific number of days in the "Alert me this many days in advance" field.
Loan Payment Made
This alert will notify when a payment has been received and posted to a loan. You may optionally specify receiving the alert only for payments over a certain amount.
Daily Available Summary
An Alert with available balances on share accounts and the available credit on lines of credit will be sent.
Pending ACH Items
This daily alert will notify you of direct deposits and withdrawals pending for a later date.
Card Authorization Request
This alert will notify of any card authorizations (fuel excluded, see below) received but not yet posted to the account. You may choose to be alerted only on amounts over a certain amount.
Direct Deposit Received Alert
This alert will notify of any direct deposit amount posted to the account.
Automatic Withdrawal Alert
This alert will notify of any automatic withdrawals posted from the account.
Low Available Balance
This alert will notify of a share balance which falls below a minimum available balance. Note that until the available balance rises above the threshold, you will not receive the alert again. Available balance is defined as Actual balance less any holds for card authorizations, check deposit holds or any other type of hold.
New Held Funds
This alert will notify when deposited funds are held on the account. You may choose to be notified based on the number of days the funds will be held.
Online Banking Share Trans
This alert will notify anytime transactions occur within online banking.
This alert will notify once a day anytime an address is updated on the account.
Regulation D Limit
This alert will notify that the account is nearing, meeting, or over the Reg D limit of six check or transfer withdrawals on a savings account.
Credit Card Fuel Transaction Alert
This alert will notify when a credit card authorization is received for fuel purchases, this will also be sent for any transactions completed inside the gas station store to purchase items such as drinks, candy, etc.
Debit Card Fuel Transaction Alert
This alert will notify when a debit card authorization is received for fuel purchases, this will also be sent for any transactions completed inside the gas station store to purchase items such as drinks, candy, etc.
E-Mail Address Change Alert
This alert will notify once a day anytime an email address is updated on the account. Email address changes will not impact the delivery of your emailed alerts unless you update them separately.
This alert will notify each day if overdraft is added to the account.
This alert will notify each day if overdraft is revoked on an account.
This alert will notify each day if overdraft is changed on the account.
How many eAlerts am I allowed to sign up for?
There is absolutely no limit to the number of eAlerts you can sign up for. You can sign up for each eAlert multiple times, each with different criteria on when you want to be notified.
For example, you can set up a low balance eAlert to be notified at home anytime your checking account balance drops below $200.00. You can then sign up for another low balance eAlert and have it alert using your cellular phone anytime your account balance drops below $50.00.
Are all eAlert types available to all people?
All eAlerts will be displayed in the dropdown for you to setup, but you will only receive alerts based on the products and/or activity that takes place on your account.