E-Branch & Mobile App FAQ

  • Is E-Branch Banking secure?  Yes, data security is a priority of Central Credit Union, and we have ensured that your financial and personal information is safe. With the security of multi-layered credentials, verification code, device recognition, as well as password requirements of eight characters or more, your E-Branch is more secure than ever.
  • How do I sign up for E-Branch Banking?  Go to www.ccufl.org and click on “E-Branch Login” and then click “Register.”  You will be required to enter personal information to register such as the last 4 digits of your social security number, account number, and date of birth.  
  • How do I login to E-Branch? Go to www.ccufl.org and click on “E-Branch Login”, then enter your username and password.
  • Are there new requirements for my password? Yes, you must include a special character in your password, such as !"#$%&()+,-/;<=>?[|]^_{|}*' Your Password will also need to be changed every 6 months. 
  • How can I change my password or username?  Once you are signed into E-Branch, go to the settings page, and update your username or password. 
  • I locked myself out of E-Branch Banking and don’t have access to my email address. How do I access my account? You may come into a Central Credit Union branch to update your email address and then login to E- Branch. 
  • I have two CCUFL accounts in which I am the primary member. Do I have to register both of these accounts individually?  No, you will only need to register one time. 
  • The joint owner who is on my primary account does not have a primary CCUFL account, how will they access the account?  Joint owners  will create their own unique username and password.  This will allow them to access all accounts in which they are joint and have established a transfer relationship. 
  • How will I access E-Statements?  Previous and current E-Statements are available and now you can view them on the mobile app as well as on E-Branch.
  • My Registration is blocked: What does that mean?  Your account has been temporally disabled. There have been too many attempts to register with incorrect information . Please contact the credit union for assistance.
  • Is there a time limit for inactivity before it logs me off?  Yes, by default the time is 10 minutes.

     

     

  • How do I sign out in E-Branch and the Mobile App? The sign out option is in the menu on the left, at the bottom of the screen.
  • I see my payees in Bill Payer, but how do I make a payment? Bill Payer in the Mobile App is a little different. Select the schedule payment tab, at the top of the page. Screen goes blank, then select the blue icon at the bottom of the page, this will open a screen add payment, once you select the TO box all of your payees will display.
  • How do I add a payee in Bill Payer? Select the Payees tab, at the top of the page. Screen goes blank, then select the blue icon at the bottom of the page, this will open a screen add payee, and allow you to add the payee’s information.
  • Why am I receiving “Invalid email”? We may need to update your email address on file here at the credit union. Also, if you are logging into your mobile app and using the predictive text/autofill feature, an extra space could be getting added to the end of your email address. Please completely type out your email address manually in the e-mail field.
  • Why am I not receiving my email when trying to sign in? We may need to update your email on file. Another reason could be that your username did not meet the new 8-Letter/number requirement. You will need to re-register completely, selecting a username with at least 8 letters, and/or numbers.
  • I did not see: area for a note or the reason of transfer and no confirmation number? You are able to add a memo, this memo will display in your account history Memo is at the bottom of the transfer screen. Once the transfer is complete, you are able to select the transaction in your account history you are able to see the memo, at this point you are able also able to add a note.
  • I previously had automatic transfers setup, but these are not happening anymore. Why not? At this time, you will need to set them up again. If this was an automatic transfer to another share, go through the Transfers screen, then select the Recurring Transfer option when setting up your transfer. If this was an automatic transfer to a loan, go through the Payments screen, then select Recurring Payment option when setting up your loan payment.
  • I cannot get to the CCUFL E-BRANCH page. Google Chrome and Microsoft Edge Issue, when you are trying to click “E-Branch Login” on the website, it might not come up. If that happens, you should notice at the end of the link in the browser will add a # to it.

          So the link will go from www.ccufl.org > www.ccufl.org/#

          To fix this, while on the ccufl.org site, just hold down CTRL and push F5. The page will refresh, and you should now be             able to login.

          Chrome:

  1. At the top right, click More.
  2. Click More tools   Clear browsing data.
  3. At the top, choose a time range. To delete everything, select All time.
  4. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  5. Click Clear data.
  • What are the browser requirements for E-Branch Banking?  Your browser needs to be up to date with the latest version of Internet Explorer, Google Chrome, Firefox, Safari or Microsoft Edge. To download the latest version of your browser, visit the following links:

            Internet Explorer:https://support.microsoft.com/en-us/help/17621/internet-explorer-downloads 

            Google Chrome:https://www.google.com/chrome/ 

            Mozilla Firefox:https://www.mozilla.org/en-US/firefox/ 

            Safari (Mac):https://support.apple.com/downloads/safari 

            Microsoft Edge:https://www.microsoft.com/en-us/windows/microsoft-edge

 

Serving Members

Since 1962